CTI technology is necessary when corporation establishes call center for customer satisfaction. Due to recent advances in IT technology, CTI technology becomes particularly popular as a core technology for multimedia call center. It allows enterprises to establish a relationship with clients, that is, It is a basic technology for marketing.
CO-CTI Solution [ CO-CTI Lite / CO-CTI Enterprise ]
|CO-CTI Lite||CO-CTI Enterprise|
Register, change and delete working hour info.
Register, change and delete counselor info.
- Call time per each counselor, answering rate per each counselor etc
Includes all functions of CO-CTI Lite version
- Plot a scenario and connect counselor using CTI Queue
SKILL BASE CALL Routing
- Several methods connecting client’s call to counselor
Plot scenario and CALL Routing using ANI, DNIS information
Notice setting, System environment setting
- Possible to manage system and counselor status and monitor by providing manager Console.
- Answering rate of counselor classified by time or service, Statistics of incoming calls based on scenario, Statistics of Call forwarding, call flow analysis / EXCEL storage function
- Call Center(Contact Center) for customer service
- TM(Tele Marketing) field
- Customer management at financial institutions
- Telephone public opinion survey by research agent
- Election campaign
Expected effect of introduction
- Improve efficiency and reduce costs
- Possible to interlock with existing client system such as CRM, PRM, ERP.
- Placement of the proper number of personnel based on statistical analysis.
- Improve customer satisfaction
- Speedy task processing and providing various service.
- Develop promoting and marketing strategy
- By updating client information continuously and analyzing Customer’s preference and response on the basis of database
- Increase sales
- Increase sales by promoting and marketing strategy